Officiellement en fonction depuis quelques jours, le nouveau patron d'Apple Retail, John Browett, a envoyé son premier courriel à ses équipes. Il revient sur le fait qu'il a visité plusieurs Apple Store en Europe et aux États-Unis entre février et avril, et a tenu à rappeler que les employés étaient indispensables au succès des Apple Store. Cette première communication officielle intervient à un moment d'agitation certaine chez ces mêmes employés, qui ne connaissent de leur nouveau patron que la réputation exécrable de son ancienne société.

Ci-dessous, le texte original intégral que nous nous sommes procuré :

Team,

At last I've officialy started to work at Apple, and it's great to be here. I've had the chance to meet many of you at stores in the U.S. and across Europe, and one of my top priorities for the coming months is to meet many more people on our team around the world.

It's incredibly impressive to be on the inside of Apple Retail. Many of my friends, relatives, and former colleagues have written to tell me how lucky I am to be working with such a great group of people, and I couldn't agree more. While our stores are fantastic and our products are amazing, it really is our people who make the difference in creating the best retail experience.

There will be much more to share weeks ahead, and I'm looking forward to meeting everyone over time.

I am thrilled to work with all of you as we build the future of Apple Retail together.

— John